Helpdesk

A Zendesk-style customer support centre: tickets from a web form, a live-chat widget for any website, e-mail and Afoli accounts in one queue; agents, groups and roles; statuses, priorities, tags, custom fields, merge and split; internal notes; macros; "X is replying" collision alerts; SLAs with business hours and holidays; triggers; views; CSAT surveys; a customer portal; a multilingual knowledge base and help centre; AI reply suggestions and summaries; reports.

Updated 8 November 2026

What you can do

• Zendesk-style customer support centre
• Tickets from a web form
• Live-chat widget for any website
• E-mail and Afoli accounts in one queue
• Agents
• Groups and roles
• Statuses
• Priorities
• Tags
• Custom fields
• Merge and split
• Internal notes

At a glance

• Free to use
• Runs in the browser, nothing to install
• Works on phones, tablets and computers
• Available in 36 languages

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